Shipping Policy

UK Delivery 

We have two UK delivery options available on all orders

 

Standard Shipping - Tracked

Price: From £2.90* and included free of charge on orders over £50

Delivery Time: 2 - 5 working days** from when order is processed and despatched

Express Shipping - Tracked

Price: From £4.89*

Delivery Time: 1 – 2 working days** from when order is processed and despatched

* Prices are based on weight, costs provided here are for packages weighing up to 1kg, the price for delivery will increase if the weight is over 1kg. The delivery charge will automatically be calculated in your basket at checkout.

** Working Days are Monday-Friday (excluding Bank Holidays).

 

EU Delivery 

We have two delivery options available on all EU orders

 

Standard Shipping 

Price: From £11.50* 

Delivery Time: 3 - 6 working days** from when order is processed and despatched

Tracked Shipping 

Price: From £19.50*

Delivery Time: 3 - 7 working days** from when order is processed and despatched

* Prices are based on weight, costs provided here are for packages weighing up to 1kg, the price for delivery will increase if the weight is over 1kg. The delivery charge will automatically be calculated in your basket at checkout.

** Working Days are Monday-Friday (excluding Bank Holidays).

 

International Shipping 

Currently we only ship to customers within the EU but we are hoping to expand to worldwide shipping soon. If you live outside the EU and are desperate to make an order, please get in touch at hello@turtleandbadger.co.uk and we can try our best to accommodate.  

Refund Policy

Returns 

We hope you love the items in your order but if for any reason you are not completely happy then you may return your goods to us within 14 days of delivery for a refund. As a small business, we can only refund the price of the item you are returning, not including the original postage costs.

 

We check every package carefully before shipping but a full refund, including delivery, is available for any faulty or mis-described products

How to make a return

  • Drop us an email informing us of what items your would like to return to hello@turtleandbadger.co.uk

  • Please include your name, address, reason for return and order number and we will then provide you with the returns address

  • Post your goods back to us with the original invoice in a secure package

  • Unless the goods arrived to you faulty, they must be sent back in saleable condition, including the tags still attached and original packaging

  • Please make sure you always obtain a proof of postage when returning items as Turtle & Badger is not liable for the costs of lost items. If your return doesn't reach us and you don't have proof you sent it back to us we won't be able to refund you.

How to exchange an item

To make an exchange, please buy the item you would like again and we will issue a refund for the original item. We are working on a smoother exchange process, please bear with us in the meantime.  

 

Refund of funds

Once the goods arrive back with us, we will issue a refund for your item within 14 days. Unless the products are faulty or damaged then the price for the original postage will not be refunded. 

Further Assistance

If you need any further information get in touch at hello@turtleandbadger.co.uk and we will get back to you as soon as possible to assist.